CONDITIONS OF STAY AND RULES
Bookings will only be marked as confirmed upon
receipt of signed conditions of stay and 50%
accommodation deposit
The only forms of payment
acceptable are cash or credit cards - NO CHEQUES WILL BE
ACCEPTED
Your reservation will only be confirmed upon receipt of
your deposit slip and signed conditions of stay.
Receipt of your deposit slip and signed conditions of
stay further serves as confirmation that you and the
other member(s) of your party have taken cognisance of
the following :
• Upon arrival at the resort a cash deposit in the
amount of R 300-00, being a refundable breakage deposit,
must be paid. The client will verify the correctness of
the chalet inventory against the contents of the chalet
and report any discrepancy / untidiness to the office /
security, at least within an hour from arrival. If no
such report is received within the time frame, it is
accepted that the client is in agreement with the
inventory and condition of the chalet. R100 refundable
key deposit is payable by Caravaners.
• The client will inform reservations / security of the
date and time of departure. Upon departure personnel
from the resort together with the client, will inspect
the chalet in question in order to verify the inventory
and the overall condition of the chalet. Clients
departing between the hours of 18:00 and 07:00 do so at
their own responsibility. In any such event resort
personnel will inspect the chalet after 07:00 on the day
of departure. The client agrees that in such an event
the inspection report compiled by resort personnel is
accepted as correct. The deposit, or if applicable,
minus any debits, will be electronically transferred to
the client within ten working days. Should the client
depart without partaking in the combined inspection, the
inspection result of the resort personnel will be
accepted as correct. In such a case the client agrees to
the forfeiture of the R300-00, or any part thereof,
should any amount be due in order to rectify any
unacceptable condition or inventory shortage.
• Upon departure the client will leave the chalet in the
same condition as found upon arrival. All dishes and
cutlery to be washed, dried and stacked as found upon
arrival. Beds not made, but linen folded and placed in
such a manner as to facilitate the combined inspection.
Management will only refund the full R300-00 deposit if
the chalet is left in the same condition and inventory
as found upon arrival. Should any discrepancy exist, the
R300-00 will be debited with any cost incurred in order
to rectify the discrepancy. Breakage deposits, or part
thereof will be refunded within ten (10) working days
after departure.
• Should the client or any of the client`s co-occupants
cause any disturbance or loud music resulting in resort
personnel having to attend to any such disturbance, the
full deposit of R300-00 will be forfeited in order to
cover any call out costs. An amount of R100-00 per hour
is levied for every hour the chalet is occupied after
the set departure time of 09:00.
Please confirm Sunday departure time with reservations.
DEPOSITS
Kindly deposit the due amount in the Port Edward Holiday
Resort current account held with ABSA BANK MARGATE, Acc
Name : Port Edward Holiday Resort Branch Code 528-628,
Account Number 3290-143-518,
by due date as per summary. Fax or e-mail your deposit
slip and signed conditions of stay, bearing your
reservation number clearly, to the Resort before the
deposit due date vide your reservation summary.
Please confirm with reception for the correct amount
due, as overpayments under R100.00 will not be refunded
but forfeited.
Please note that if your deposit slip and signed
conditions of stay is not received as indicated above,
the reservation will be cancelled without notice.
I hereby confirm that I agree to all the above Terms
and Conditions :
Booking Number :
________________________
Signature ______________________
BALANCE
The balance of payments must reach
the Resort no less than 10 days prior to your arrival
date.
Your deposit slip, bearing your reservation number
clearly, must reach the Resort no less than 9 days prior
to your arrival date.
In the event of a reservation made 10 days or less
before arrival date, the total amount is due and payable
on the day of reservation, alternatively the first
banking day thereafter.
The deposit slip, bearing your reservation number
clearly, must be faxed or e-mailed to the Resort within
24 hours.
CONTRIBUTORS
Contributors must occupy the
reserved unit in order to qualify for the relevant
tariff which tariff is not transferable.
CANCELLATIONS
Cancellations are only valid if
received by fax or e-mail (Minimum cancellation fee R
50.00 per unit)
Refunds may be considered as follows:
30 days plus prior to arrival date
80% refund
20 to 29 days prior to arrival date 50% refund
10 to 19 days prior to arrival date 20% refund
Less than 9 days prior to arrival date NO refund
TIME FRAMES
Check-In Time daily 14h00
Check-Out Time Mondays to Saturdays 10h00
Check-Out Time Sundays 10h00 (with written permission
from reservation office 13h00)
NUMBER OF GUESTS
The number of guests is limited to the number of beds
in the reserved unit.
A guest is defined as any adult or child regardless of
age, and including babies.
Please note that security staff will only allow the
correct number of guests into the Resort.
GENERAL
No tents or similar structures are
allowed except in the Caravan Park.
All units are self-catering.
Towels are supplied in all units. These towels may
not be used for use at swimming pool or the beach.
Towels and linen will not be replaced every day. The
resort holds a laundromat onsite for personal washing.
Towels and linen will be changed every 5 days of
continuous stay.
Loud music or disturbance of any kind is not permitted.
WITH THE EXCEPTION OF GUIDE DOGS, NO PETS ARE
ALLOWED.
Driving of off-road vehicles in the Resort is not
allowed.
Right of admission is reserved.
Admittance and use of facilities are at own risk.
Use of facilities is restricted to paying guests only.
Fireworks are forbidden in the Resort.
A speed restriction of 20 km per hour applies to the
Resort. Be aware of speedbumps.
Tariffs subject to change without notice.
CALENDAR
In the event of the authorities
changing the holiday calendar, the onus rests upon the
guest to contact reservations for any changes to his/her
reservation.
I hereby confirm that I agree to
all the above Terms and Conditions :
Booking Number :
________________________
Signature ______________________ |
